Purpose
The Gibraltar Gambling Commission (GGC) aims to limit Gibraltar-based gambling services to companies considered genuine and reputable. To secure a gaming licence, an online casino must satisfy specified criteria, including transparent ownership, adequate financial resources, and the capacity to provide its services with integrity.
The Gibraltar Gambling Commission may issue licences to operators that qualify, and can also revoke them when an operator breaches its licence terms.
Gambling Products
The Gambling Act identifies regulated gambling products such as betting, bookmaking, lotteries, and gaming. For gaming, a licence is required for products including bingo, machine gaming, slots, poker, and different kinds of casino games. The source describes Gibraltar Gambling Commissioner-licensed casinos as offering downloadable, instant-play, and mobile gaming options.
Age Restrictions
Gibraltar Gambling Commission licensees must apply age limits at their online casinos. A player must meet the legal gambling age in their country of residence; in most countries this age is 18 years old. Those who satisfy the applicable age rule may register at an online casino and make real-money bets.
Fair Gaming
When considering a gaming licence, the GGC assesses whether an online casino offers fair and transparent play. Online blackjack, roulette, slots, and other casino games use random number generators (RNGs), intended to prevent software providers or casinos from influencing results. It describes RNG outcomes as “totally random”; that is the claim, rather than a guarantee established here. The GGC also publishes a list of independent testing agencies it accepts for certification.
Customer Privacy
Gibraltar Gambling Commission licences require casinos to collect certain details from prospective customers, including their full name, birth date, and home address. After collecting this information, the licensee can decide whether to approve the person as a registered player.
The GGC requires online casinos to follow the Data Protection Act to safeguard customer information. The Data Protection Act 2004 concerns controls and procedures for protecting personal information and privacy. Casinos must also demonstrate that they can defend their websites against cyber-attacks and comparable threats.
Separate Funds
As part of the licensing process, an online casino must show the Gibraltar Gambling Commission that its operating expenses are held separately from player funds. This separation is intended to leave money available for customers’ deposits and possible winnings if a casino becomes insolvent. It also notes that the GGC does not set detailed payout rules; licensees are expected to follow their agreements with customers.
Responsible Gaming
To keep a GGC licence, an online casino must place a homepage link to at least one organization that helps people affected by gambling problems.
Casinos should provide a way for customers to exclude themselves from gambling, either directly or by making a request. Their websites should also warn customers against wagering more than they can afford.
Complaints
For a dispute involving a GGC-licensed online casino, the source advises players to contact the operator first. If that does not resolve the matter, a complaint may be sent to the GGC; the Gibraltar government website provides submission instructions. Complaints are handled fairly and as promptly as possible.
Licensed Casinos
The Gibraltar Gambling Commission’s stated role is to protect players’ interests and support a secure setting for casino gaming.
The source names Redbet Casino, Virgin Games, Total Gold, and 888 Casino as examples of established casinos holding GGC licences. It says these operators are subject to GGC rules intended to support fair and enjoyable play.
