Roxy Palace Casino review
Roxy Palace Casino is an online casino aimed at players in the UK and Europe, and it had served players for close to 17 years. It describes a catalogue of just under 300 Microgaming games, spanning slots, table games and a smaller live dealer selection.
The source describes Roxy Palace Casino as licensed by the UKGC and the Gibraltar commission, and says it offered regular promotions alongside its games. It identifies the UK, Italy, Sweden and Germany as target markets, and also mentions Canada. A social media presence and player community are among the features highlighted. Those UK and Gibraltar licensing references do not establish authorization in Canada.
Key Features
The source review links Roxy Palace Casino’s appeal to its recurring promotions, helpful customer support and choice of payment methods. It also points to the casino’s long history and UK Gambling Commission licensing, which the reviewer regarded as reassuring for players within that regulator’s jurisdiction.
According to the review, the casino supported 7 languages and more than 7 currencies, and maintained local-market social media accounts on Twitter, Facebook and YouTube. The integrated PlayCheck account feature was said to let members inspect game history, including roulette outcomes and blackjack cards dealt, and review profit or loss by game type.
What the Review Liked
- Several ways to contact customer service
- A broad choice of payment methods
- A positive reputation, as described in the review
- 16+ years in operation, according to the review
- UKGC licence cited by the source
- 96% payout rate across all games, as claimed in the source
- Activity across social media
What the Review Criticized
- A catalogue of only 300 games, according to this section
- Games from Microgaming alone
- 50x bonus wagering requirement
Roxy Palace Casino at a Glance
| Online | Since 2002 |
|---|---|
| Licence |
| Software | |
|---|---|
| Owner | 32 Red PLC |
MORE DETAILS
| Restricted Countries | |
|---|---|
| Currencies | EUR, GBP, USD, DKK and SEK |
| Language | |
| Support | Live Chat Email Support Phone Support |
| Contact | +448081699307 |
PAYMENTS & CASHOUTS
| Deposit Methods | |
|---|---|
| Min Deposit | £10 |
| Min Withdrawal | £20 |
| Withdrawal Limits | €4000 per week for players who win a sum that is 5 times or more greater than their total purchases |
| Payout Timeframes | EWallets: 24-48 hours Credit / Debit Cards: 2-7 days Bank Transfers: 3-7 days Cheques: 14-28 days Pending Time: 48 hours |
Casino Background
Roxy Palace opened in 2002 and soon built a substantial player base, according to the review. 32 Red PLC took over casino operations in 2015. It describes the group as one of Europe’s leading and most reputable operators, with Casino Splendido—winner of the ‘2005 Best New Casino’ award—among its brands.
Licensing, Security and Fair Play
The review names the UK Gambling Commission as one of Roxy Palace Casino’s regulators. It describes the UKGC as a leading authority in Europe and worldwide, and says the regulator can act against any online casino under its oversight to protect players in its jurisdiction. That description concerns the UK regulatory framework and does not confirm Canadian authorization.
Roxy Palace Casino held a licence from the Government of Curacao. It notes that the operator would be subject to that regulator’s rules, which the reviewer viewed as an additional element of player protection.
The review reports that Roxy Palace was a member of eCogra, a third-party game software testing company. It says eCogra published quarterly reports showing the casino’s game payout percentages, which readers could consult on the eCogra website.
eCogra would report if the payout percentages for games hosted at Roxy Palace were out of balance with their RTP. It asserts that this had never occurred and gives an average payout rate of 96% across all games; those are claims recorded in the review, not independently recertified here.
The reviewer also treated the casino’s social media activity as a sign of openness to public scrutiny. A social presence alone, however, does not establish that a casino is safe or fair.
Bonuses and Promotions
The review presents Roxy Palace Casino as offering several kinds of incentives, from a welcome bonus to recurring deals, deposit bonuses, free spins and leaderboard contests. It also describes a loyalty scheme that awards points as players use the casino.
New Player Bonus
The review says new Roxy Palace Casino players could choose a 100% deposit match up to £100, plus 50 free spins. It reports that the spins arrived in batches of 10 over the first five days after bonus activation and were playable on the Highlander slot.
Both bonus funds and winnings from free spins carried a 50x wagering requirement, which the reviewer considered high relative to some other online casinos. The review also notes that eligible games counted at different rates toward meeting the requirement.
The source lists these contribution rates toward the welcome bonus wagering requirement:
- All Slots (with some exceptions): 100%
- All Roulette Games: 10%
- All Blackjack Games (except Classic Blackjack and Casino War): 10%
- All Video Poker Games (except All Aces & Jacks or Better): 10%
- All Table Poker Games: 10%
- Everything Else: 0%
The review advises players to read the welcome bonus T&C’s before using bonus cash, so they can understand wagering rules and other conditions. It says eligibility required a deposit of at least £10, made by credit/debit card or PayPal only.
Additional Offers
Roxy Palace Casino’s other promotions included Royal Rewards, which the review describes as an opt-in program for personalised daily offers. These appeared in players’ notifications and could feature deposit bonuses, free spins or other promotions.
Another promotion mentioned in the source was the Deal or No Deal Brexit Leaderboard. Players competed by playing their chosen games and accumulating points; those with the highest scores could receive a share of the prize pool.
Rewards Club
The source review describes a 5-tier loyalty program at Roxy Palace Casino, alongside its other promotions. Players could earn player Club Points and trade them for bonus cash; advancing through the tiers was also said to bring bonus points and other prizes.
Benefits listed for higher tiers included birthday bonus points, invitations to special slots tournaments, a dedicated support number and a personal account manager.
Banking Options
The review lists several ways to deposit and withdraw, including credit/debit cards and bank transfers, as well as e-wallets such as PayPal, Skrill and Neteller. It says Roxy Palace Casino accepted deposits in EUR, GBP, USD, DKK and SEK only.
Making a Deposit
The review lists Visa/Mastercard, Bank Transfer, PayPal, Skrill, Neteller, Entropay, EcoPayz and Paysafecard among Roxy Palace Casino’s common deposit options. It says that location could affect access to other methods, including Sofort, Trustpay, EuTeller, GiroPay, iDealInstadebit and POLi.
The stated minimum deposit was £10 or the equivalent in another accepted currency. Roxy Palace Casino was said not to charge deposit fees; funds appeared instantly in the casino account except when deposited by Bank Transfer.
To deposit, to sign in and select the ‘Bank’ button. Players could then choose a payment method and amount, and provide the requested details.
Taking Out Funds
The review lists fewer withdrawal methods than deposit options, but still gives several choices. With a minimum withdrawal of £20, it says players could use Visa/Mastercard, Bank Transfer, PayPal, Skrill, Neteller, Entropay and Ecopayz. Depending on location, Sofort and Euteller might also be available.
Roxy Palace Casino allowed withdrawals of up to £120,000 (or equivalent) in a 24-hour period and did not charge withdrawal fees. The casino’s stated processing estimate was 5 to 7 business days, which the reviewer considered a drawback.
Games Catalogue
One section of the review counts just under 500 games at Roxy Palace Casino. It acknowledges that this is not a particularly large catalogue by comparison with other casinos, while suggesting it could still offer enough choice for many players. The games were attributed to Microgaming, which the source presents as a leading casino software provider.
Slots make up much of the catalogue, while the review says table-game and live dealer fans also had options. It flags the lack of video poker as a drawback for players who enjoy that format.
The review describes a lobby built around categories that help players browse. Top-level choices included ‘Slots’, ‘Blackjack’, ‘Roulette’ and ‘Live Casino Games’; side menus offered sections such as ‘Featured’, ‘Jackpot Games’ and ‘High Limit’. A name search was another way to find a familiar Microgaming title.
Game Software
As described above, the review says Roxy Palace Casino built its game catalogue mainly around one developer. It identifies Microgaming as a long-established and respected casino game maker, and considers it a strong choice for an operator using a single provider.
Even so, the reviewer would have preferred a wider range of software studios. Microgaming was praised, but the review notes that trying games from other developers can add variety.
Slot Games
The source counts 236 slots at Roxy Palace Casino, all supplied by Microgaming. It describes a selection ranging from straightforward classic games with few win lines to video slots with bonus features, as well as a smaller group of jackpot titles. Microgaming’s catalogue includes many types of slot, according to the review.
The video slots highlighted in the review of Roxy Palace Casino include Game of Thrones, Highlander and Jurassic World, as well as Immortal Romance, Thunderstruck II and Break Da Bank Again.
The review also points to Mega Moolah, King Cashalot and Major Millions as well-known Microgaming progressive jackpot slots. It says Mega Moolah had broken jackpot payout records over the years.
Table Games
Although Roxy Palace Casino offered several table titles, the review criticizes the limited game variety: only Roulette and Blackjack were available in this category. The reviewer says a broader mix of popular table games would have been welcome.
The ‘Roulette’ section contained 10 software-based games, which the source regarded as a solid selection. Alongside American, French and European roulette, it names variations such as Multi-Wheel Roulette and Premier Roulette.
Blackjack was described as Roxy Palace Casino’s leading table-game category, with 23 tables listed. The review notes standard Blackjack rules as well as alternatives such as Multi-Hand Blackjack, High Streak Blackjack, High Limit European Advanced Blackjack and Vegas Single Deck Blackjack.
Live Dealer Games
The review found a selection of live dealer options at Roxy Palace Casino, with 22 tables in the live section and 8 assigned to Roulette. Alongside French, European and American Roulette, it names Speed Roulette, Double Ball Roulette and Immersive Roulette.
Roxy Palace Casino had a smaller live Blackjack selection, with just three tables: Blackjack, Free Bet Blackjack and Speed Blackjack. The review points out that the separate table-games section offered additional choices.
The review says the remaining half of the live dealer suite covered other games. These included Baccarat, Caribbean Stud Poker, 3-Card Poker, Casino Hold’em, Ultimate Hold’em, Sic Bo, Lightning Dice and Deal or no Deal.
Playing on Mobile
The original review notes the growing importance of mobile devices for internet access and casino play, and says Roxy Palace Casino had adapted its site for mobile users.
The reviewer thought some other online casinos had a stronger mobile experience, but said Roxy Palace Casino games could be played across different devices without trouble. That is the assessment, rather than a new device test.
Getting Help
The source gives Roxy Palace Casino high marks for its range of customer service channels. It says support was open 24-hours a day and seven days a week, with live chat, email and several phone numbers available. The review also points to an FAQ page and social media accounts as other ways to seek help or make contact.
- Live chat assistance
- Help by email
- Telephone support
Roxy Palace Casino: Review Summary
The review treats longevity and reputation as useful considerations when assessing a new online casino. It says Roxy Casino had both, but could benefit from a refresh and a larger games catalogue. The reviewer’s overall view was that the casino offered an enjoyable and fair experience.
The source also highlights bonuses, customer service and a range of payment options as reasons to consider the casino. It cites eCogra and the casino’s public social media activity as trust signals that gave players places to share feedback and discuss Roxy Palace. These historic review statements do not verify current services or independent protections.
