Casoola Casino review
Casoola Casino launched in early 2020 with a robot-inspired design and a platform built for mobile screens. The source review describes a casino licensed by the UKGC and MGA, with 24/7 customer support. These features were presented as reasons for its popularity in places where registration was permitted; that description does not establish access or authorization in Canada.
As of January 2023, GCCans listed Casoola Casino as blacklisted, citing alleged unethical business practices and player complaints. This is a historical statement.
Although Casoola Casino was described as a recent arrival, its instant-play catalogue was reported to contain 1,300 games. The selection included video slots, Progressive Slots, live dealer tables and virtual table games. The review named NetEnt, Microgaming, Play’N GO and Evolution Gaming among the developers, alongside other established suppliers.
Platform features
The Casoola Casino interface was available in English, German, Finnish, Norwegian and Swedish, according to the review. Its HTML5 games ran in a browser, without a download, on desktop and mobile devices. The layout was also described as adapting to mobile screens of different sizes, with navigation designed to remain straightforward.
Review highlights
- Contemporary theme and interface
- More than 1300 games listed
- Major suppliers include NetEnt, Microgaming and Evolution Gaming
- 24/7 customer support was reported
- The source review reports MGA and UKGC licensing
- Welcome offer described as generous
Points to consider
- No loyalty scheme was reported
- Low maximum withdrawal limits were noted
Casoola Casino at a glance
| Online | Since 2020 |
|---|---|
| Licence |
| Software | |
|---|---|
| Owner | Genesis Global Limited |
ADDITIONAL INFORMATION
| Restricted Countries | |
|---|---|
| Currencies | EUR, GBP, USD, NOK, SEK, CHF, CAD, AUD, ZAR, CZK, PLN, RUB, DKK, RON, GEL, TRY, CNY, NYZ, MXN, NGN, BGN, HRK, HUF, PEN, KRW, UAH |
| Language | |
| Support | Live Chat, Phone, Email |
| Contact | [email protected] |
DEPOSITS & WITHDRAWALS
| Deposit Methods | |
|---|---|
| Min Deposit | €10 |
| Min Withdrawal | €10 |
| Withdrawal Limits | $5,500 per week or $22,000 per month |
| Payout Timeframes | Pending Time: Up to 48 hours. Credit/Debit Cards: 1 to 3 working days. Bank Transfers: 3 to 5 working days. E-wallets: Instant. |
Bonus and promotion overview
The review describes several Casoola Casino offers, including a welcome bonus it considers worth a closer look. It also refers to a VIP scheme with benefits for eligible players. These are details, not confirmation of current offers.
Welcome offer
Casoola Casino’s welcome package for new players is described as reaching €1,500 and including 200 free spins, distributed over their first four deposits. The review sets out the individual offers below:
• 1st Deposit: receive a 100% deposit match capped at €300, along with 200 Free Spins
• 2nd Deposit: get a 50% deposit match, with a maximum of €400
• 3rd Deposit: claim a 25% deposit match up to €400
• 4th Deposit: a 25% deposit match is available, capped at €400
The stated first-deposit arrangement credited 20 free spins at the outset, followed by 20 daily for the next 9 days. Spins were restricted to the Reactoonz slot and had to be used within 72 hours of being credited. The source also set a €100 ceiling on winnings that could be converted to cash.
The source terms applied 40x wagering to bonus funds and free-spin winnings, with 14 days allowed to meet the requirement before those funds or winnings expired. Listed game contribution rates were:
• Video slots and other games: 100%
• Classic slots: 75%
• Table games: 10%
• Blackjack games: 5%
• Jackpot games: 0%
• Live dealer games: 0%
• Video poker games: 0%
Slots contribute 100% toward wagering, while also warning that certain titles are excluded from that rate. It directs readers to the general bonus terms and conditions for those exceptions.
Bonus play was also subject to maximum stakes: no more than €5 per slot spin or €30 on any other game, terms.
According to the review, wagers draw first from the ‘Real Money’ balance. The ‘Bonus Balance’ is used only after the ‘Real Balance’ has run out.
Background
Genesis Global Limited launched Casoola online casino. The review identifies Genesis Global as an experienced online casino operator and lists Casino Joy, Casino Cruise, Vegas Hero and Genesis Casino among its other brands. It says the casinos operated under UKGC and MGA licences, with some also holding an SGA licence for Sweden.
Licensing, security and fairness
Genesis Global’s management applied for MGA and UKGC licences before Casoola Casino launched. It reports that games had undergone RNG testing approved by testing firms associated with the UKGC and MGA. It also says the casino met the UK’s 10-steps-to-cyber-security requirements, covering security, privacy and encryption for online casinos seeking a UKGC or MGA licence. These are claims, not a current verification.
The review presents the UKGC and MGA licences as indicators of how player funds were handled, saying applicants had to show financial records sufficient for player wins and operating costs. It further claims the casino had separate bank accounts holding the combined player balances, so customers would be repaid before liquidation if the operator faced financial trouble. This account reflects the description and is not an independent guarantee about funds.
Other offers and promotions
In addition to the welcome package, the source review describes other Casoola Casino promotions. It mentions a Live Casino welcome offer of up to €100 and other deposit-match bonuses. At the time represented in that review, readers were directed to the casino’s ‘promotions’ tab for offer details; this does not confirm present availability.
VIP scheme
The review also says players could apply for VIP membership at Casoola Casino. Possible perks included a dedicated account manager, faster withdrawals, personalized bonuses and promotions, and birthday gifts each year. It records the lack of a loyalty program as a downside; the review does not confirm whether these benefits remain available.
Payment methods overview
The review reports that Casoola Casino accepted 26 currencies, including EUR, GBP, USD and CAD. It directs readers to the casino FAQ resource for the complete currency list. Payment options are described as depending on a player’s location, with methods available for moving money into and out of Casoola Casino using the relevant currencies.
Payment types named in the review include credit and debit cards, bank transfers, e-wallets and prepaid vouchers or cards.
Making a deposit
The review states that Casoola Casino set a €10 minimum deposit and a $5,000 maximum. Its payment list includes bank transfers, credit and debit cards, Skrill, Neteller, PayPal, EUTeller, iDebit, EasyEFT, ecoPayz, Giropay, PayPal, Trustly, SoFort and Paysafecard. The available methods could vary with the country a player was in.
Withdrawing funds
Withdrawals from Casoola Casino had to be at least $10 and stay below the limits of $5,500 per week or $22,000 per month. It describes a 2% withdrawal fee, subject to a minimum charge of $1. For the terms behind those limits and charges, the review refers readers to Casoola Casino’s general terms and conditions; these figures have not been independently confirmed here.
The review identifies bank transfers, credit and debit cards, Skrill, Neteller, PayPal, EUTeller, ecoPayz, Giropay, PayPal, Trustly and SoFort as common withdrawal methods. It also says availability varies by country.
The source describes a pending period of up to 48 hours for withdrawal requests. Once that stage ended, it says e-wallet withdrawals were instant, card transactions took 1-3 working days, and bank transfers took 3-5 working days. These are the review’s reported timings, not a present-day service estimate.
Games catalogue overview
The review puts Casoola Casino’s catalogue at more than 1,300 games from a range of software studios. Its listed formats include standard and progressive jackpot slots, table games, video poker and live dealer titles.
The lobby was organised into ‘Hot Games’, ‘Slots & Jackpots’, ‘Live Casino’, ‘Casino Games’ and ‘Games Providers’. Each section contained further categories, while a search field at the top of the screen let players look up titles by name.
Game software studios
The review says NetEnt had the most prominent presence among Casoola Casino’s software partners. Other named studios were Microgaming, Play’N GO, Quickspin, NYX Interactive, Evolution Gaming, iSoftbet, Yggdrasil Gaming, Push Gaming, Big Time Gaming, Gamomat, Red Tiger Gaming and Skywind Group.
Slot games
The source review counts at least 1,200 Casoola Casino slots, and suggests there may have been more. It describes a mix of classic, jackpot and modern 3D titles from leading software studios. Examples include Starburst, Book of Dead, Vikings go Berserk, Thunderstruck II, Immortal Romance, Jumanji and other games.
Alongside its video slots, the catalogue was reported to include around 50 progressive jackpot slots. The review says the ‘Jackpots’ section included titles from NetEnt and Microgaming, such as Mega Moolah, King Cashalot, Arabian Nights, Mega Joker, Mega Fortune, Hall of God and Divine Fortune.
Table games
The review says the ‘Casino Games’ category contained about 150 titles, including video poker, instant-win games and scratchcards, which made up half of that selection. Other options included several forms of Blackjack, Roulette and Baccarat, plus poker-style tables, Sic Bo dice and gameshow titles such as Dream Catcher and Deal or No Deal.
Live dealer games
Casoola Casino’s live section is described in the source as having around 100 games, with Evolution Gaming and NetEnt named as its main providers. The review says players could find popular table games in live form, including French, American and European roulette, as well as a broad choice of blackjack variants. Its other examples include Baccarat, Caribbean Stud Poker and Casino Hold’em.
Mobile play
Casoola Casino was presented as a browser-based casino using HTML5 to serve games on desktop and mobile devices. No download or app was needed and that the platform supported different devices, operating systems and browsers. Players were directed to visit Casoola Casino through a web browser to browse its games; this description does not confirm Canadian access.
Customer assistance
In the source review, Casoola Casino’s customer service is described as operating 24/7 through several contact routes. The account says players in most countries could reach support by phone using local numbers, or contact the team through live chat and email. This reflects the review’s description and does not confirm the current contact options.
- Live chat
- FAQs
Review conclusion
The review presents Casoola Casino as one of several online casinos operated by Genesis Global under UKGC and MGA licences. It describes a welcome bonus for new members, recurring promotions—including campaigns for live casino players—and a catalogue of over 1,300 games. These details reflect the account and do not establish current offers, Canadian availability or authorization.
